Frequently Asked Questions:
Back in stock requests
Okay, this one is not a question, but bears mentioning. We've used the Back in Stock request feature in the past to determine what people are looking for when we're shopping for supplies. However, we've recently turned this feature off, as we've filled these requests numerous times and only a few customers have ever come back to purchase. We understand why people don't come back (we shop online, too!) but, unfortunately, filling these requests are usually a waste of valuable time and resources, and leaves us with stock we can't sell. So if you're looking for something in particular that you'd like to see available again, contact us about a custom order/commission!
Do you accept custom orders and how does it work?
Yes! We are now accepting custom orders/commissions. These are dependent on the doll, how time-consuming we think it might be, and whether or not we can get the supplies we'll need. If you think you might like to place an order, please contact us at email@example.com. If we agree to accept your order, payment must be made in advance. Simply provide us with your name and home address and we will send you an invoice via email. All other custom info, including timeframe, will be provided before we take your payment.
What is a pre-order, how does it work and how is it different from a custom order?
A pre-order is something that is made-to-order. The doll has not yet been made, but will be made and completed within the time-frame shown in each listing. Pre-orders are different from custom orders in that pre-orders are for dolls that we're currently able (and willing) to make; whereas a custom order is any special request from you that may include something we've never made before.
We will list a pre-order for a doll on our website when there's a big demand for a particular doll, and if we're currently able to get all the supplies we'll need to make a few at a time.
If you see a pre-order on our website that currently shows as sold out, it's because they did, in fact, sell out. Because it's only the two of us, we can only offer a limited quantity with each pre-order (usually of around 3 to 5 dolls). When we know we're able take on more, we will often relist the pre-order and/or reset the quantity to however many we are able/willing to handle. When we do, we'll announce it through our email list, on our Instagram, Facebook page and our Patreon.
*We do not take special requests on pre-orders. Meaning, your pre-ordered doll can't have a different face, or fabric, or hair color. (Unless otherwise offered in the listing.) Having all pre-orders the same just makes it easier for us to find what we need quickly when we shop for our supplies.
What is the turnaround time after purchasing a pre-order/custom order?
The turnaround time will vary depending on the doll and how many you've purchased, so look for current timeframes in each pre-order listing. We will give you the timeframe on custom orders before you place an order with us.
How much are your dolls?
Prices will vary depending on the doll, but they are typically anywhere from $65 to $175. If you'd like a quote on a specific doll, please send us a message though our website or email us at firstname.lastname@example.org
When or how often do you have new dolls in stock?
Time is very limited and pre-orders/customs take precedence, so it varies week to week. Dolls made available on our website are always random, as we never know what we'll have time to make and what supplies will be available! This also applies to the pre-orders we're able to offer.
Can you make a doll that looks like my friend/me/family member?
We can, but these are not the type of custom orders we typically accept.
Are your dolls durable enough for children?
Yes, they are durable -- but they are not intended for children. Our dolls are handmade for adult collectors and mainly enjoy sitting on a shelf and watching you while you sleep. We are not responsible for damage that occurs if given to a child.
Are your dolls washable?
No. Spot cleaning may be possible on cotton fabric bodies, but most of our doll faces are hand-drawn with inks, pencils and pastels, so cleaning faces should be avoided.
Do you ship everywhere, and how much is it?
Yes, we ship everywhere! Shipping prices and curriers used are as follows:
$10.99 anywhere in the US (UPS 5 Day Ground)
$25.99 to Canada (USPS First Class International)
$35.99 to Australia (USPS Flat Rate)
$29.99 everywhere else. (USPS First Class International)
*International orders may be charged an import duty. Please check your local government website to see if new import duty rules affects you in your area.
Note that these prices keep rising, but this have nothing to do with us. We don't control shipping prices. In fact, we always lose money on shipping because we never charge for boxes, labels, tags, tape, wrapping, etc.
Do you have a buy-back program?
Unfortunately, we do not, as it would cost us too much - not just in purchasing, but in fees, taxes and the time spent photographing, re-listing and promoting.
Do you do promotions?
The short answer is no. We're often contacted by bloggers, Instagram influencers and podcasters who would like a free doll (or dolls) in return for a shout out. In theory this is nice, but our dolls are handmade and take time to create, using supplies we've had to purchase -- and despite the influx of people these shout outs can bring, they often create more work for us than we can handle.
Do you sell your patterns?
We do not sell our patterns, but this may change in the future! Our dolls are our livelihood. This isn't a hobby for us -- this is how we pay our bills! A lot of trial and error goes into creating templates that work. And we go through this every time we create a new type of doll -- which, at this point, probably means about 20+ unique sets of templates! (This doesn't include the many one-offs we designed for custom orders.)
If/when we do make our templates available for digital download, it will be with the provision that they are used for personal use only.